18+ ONLY. THIS PRODUCT CONTAINS NICOTINE AND IS ADDICTIVE. KEEP OUT OF REACH OF CHILDREN!
SHIPPING & RETURNS
GENERAL DELIVERY INFORMATION
Royal mail 2-3 day Delivery – FREE
- Order before 3:30pm gmt mon-thurs. (excluding bank holidays).
ROYAL MAIL SPECIAL NEXT DAY DELIVERY – £7.00 or free over £50
- Order before 3:30pm gmt mon-thurs. (excluding bank holidays).
- For Guaranteed Free Next-Business-Day Delivery, Please Make Sure Orders Are Placed Before 3:30pm Thursday. Any Orders Placed Between 3:30pm Thursday & 3:30pm Friday Will Arrive The Following Monday.
RETURN POLICY
We value your satisfaction and strive to ensure a smooth experience for all our customers. To facilitate this, we graciously accept returns for items provided they remain in an unused and undamaged condition, within a 14-day timeframe from the date of receipt.
Please email help@kyakpouches.com with your order number to begin the returns process.
EXCEPTIONS AND LIMITATIONS:
- Broken Seal: Returns are not applicable to any items where the seal has been broken.
- After 14 Days: Please be informed that we refuse the right to return once 14 days have passed.
- Irreversible damage to the can: It is incumbent upon the customer to ensure all items due to be returned are packed in a manner where they cannot be damaged in transit.
RETURN PROCESS:
- Approval and Arrangement: Any return request must receive prior approval from our management team. The customer is responsible for arranging the return shipment to our warehouse. Upon emailing our team, you will receive shipping guidelines to complete your return.